A transport emergency could arise at any time so being prepared ahead of time is crucial to keep your customers happy. Whether you’ve got a sudden shortage of stock or your overnight provider has failed to collect you’re going to be left with a courier emergency.
#1 - identify
You will need to know exactly what needs to be sent and where it needs to go, you can see our vehicle size guide here this will ensure you have the right size vehicle for the job.
#2 - Booking
Your next step would be to find a reliable emergency courier but if you're reading this you've already found one! For booking, we would require a small amount of information such as collection & delivery addresses, any contact information and collection/delivery times; in most cases, people need a courier ASAP and thanks to being a nationwide courier company we can collect from any UK location within 1 hour.
#3 - Put the kettle on
Once booked our driver will arrive within 1 hour for collection. As soon as the driver is loaded they will travel directly to the delivery address with no stops along the way. All of our drivers can be tracked throughout via our traffic team so you can rest assured that you will know where your goods are at all times. Upon delivery, we will provide a POD (Proof Of Delivery) which can be sent via email, SMS or even by phone whichever suits you best.
When it comes to handling a courier emergency there is no need to panic we have created our time-critical service to keep people on track at all times. We have over 30 years of experience handling transport emergencies and have completed over 13,609 time-critical deliveries throughout 2019. Our dedicated traffic team are here to help 24/7 with the mission to create a bespoke cost-effective delivery solution when you need us most.